B4 Solutions
Custom Solutions
as a Site Reliability Engineer (SRE) at B4Solutions in Miami, FL. In this role, I architect and maintain scalable, highly available systems using technologies like AWS (EC2, S3, IAM, Cognito), Proxmox, and Kubernetes. I'm heavily involved in automation and DevOps, implementing Infrastructure as Code (IaC) with tools like Terraform, Ansible, and GitLab CI/CD to streamline deployments and reduce manual work. I also handle hardware automation, using Terraform for provisioning, Kubernetes for orchestration, and Ansible for configuration. Keeping things running smoothly and securely is crucial, so I utilize tools like SIEM, Prometheus, Grafana, and Unifi AI Cameras for incident response and monitoring. I also focus on optimizing workloads across AWS, Microsoft 365, and on-prem Proxmox clusters to ensure fault tolerance and minimal downtime. Security and compliance are top priorities, and I enforce Zero Trust Architecture, MFA, and VLAN segmentation to meet regulatory standards. To maintain performance, I fine-tune Kubernetes deployments, load balancing, and caching. I also develop disaster recovery (DR) plans, automated failover, and data redundancy policies to ensure resilience and conduct system testing and postmortem analysis to improve system uptime.
FIRSTSERVICE RESIDENTIAL MANAGEMENT, INC.
Client Success Stories
As a Citrix Systems Engineer in Dania Beach, FL, from September 2020 to July 2024, I was responsible for all aspects of our server environment, including setup, maintenance, administration, and support within Windows Server 2012/2016/2019. I ensured the smooth operation of our Citrix applications and VDIs for over 3000 users across all our nationwide datacenters. A significant project I managed was the migration of our XenApp and Desktops environment from 6.x to 7.x. My expertise extended to VMWare vSphere (5.5/6.7/7.0), where I handled administration, configuration, and ongoing support. To boost efficiency, I leveraged Windows PowerShell to automate many repetitive tasks. I also collaborated with development teams to streamline the building and deployment of automated Windows 10/11 desktops using Citrix Machine Creation Services. I provided comprehensive support to over 350 contractors globally, managing their XenApp and Desktops sessions. Ensuring secure and efficient access was a key part of my role, which involved Active Directory and Group Policy management for our Citrix infrastructure, along with configuring and supporting Citrix profile streaming and WEM. I also managed our VMWare vSphere/ESXi environment, including virtual machines, vCenter, and ESXi hosts, and handled physical to virtual server migrations using VMWare ESXi 6.7/7.0. For efficient software deployment, I utilized Citrix Sharefile. Notably, I developed and implemented PowerShell scripts that automated routine tasks for myself and my team, freeing up significant time for more impactful work.
â—¦
Prior to that, as an IT Support Analyst in Dania Beach, FL, from September 2017 to July 2020, my focus was on resolving network issues, utilizing tools like netstat, netcat, tcpdump, nmap, dig/nslookup, and traceroute. I supported a large-scale Citrix Cloud environment with over 7500 concurrent users across multiple global sites. I was responsible for troubleshooting a wide range of hardware, software, and network problems across diverse domain environments. A crucial aspect of my role was creating and maintaining detailed documentation for both technical staff and other colleagues, covering new and updated procedures. I also maintained our SLA for the repair, installation, updating, and upgrading of end-user devices
ISR Transit
Custom Solutions
As an IT Analyst from March 2015 to March 2016 in Ft. Lauderdale, FL, I was involved in the analysis and research for integrating advanced air, ground, and marine tracking systems. I also provided essential training to staff and faculty on Computer Aided Dispatch (CAD) and Automatic Vehicle Locater (AVL) software. My responsibilities included the management of Equal-logics and Net-backup systems. I ensured the reliable operation of our critical systems by installing and administering all switches and servers associated with our CAD and AVL databases and integrated scheduling and operation systems. I also oversaw scheduling and operations with third-party vendors like TYS. A key contribution was managing the upgrades of existing systems and planning for future server and network implementations. I also played a supportive role in meeting the goal of having 300 buses installed and operational ahead of schedul
8x8 Inc
Consulting Services
As a Technical Support Engineer from March 2015 to March 2016, I specialized in advanced level research of critical technical issues. I provided direct support to various internal departments, including Retention and Sales, as well as direct escalations from Executives, and our Santa Maria (Fusion Contact Center) clients. I supported the full suite of 8x8 Products & Services, including Virtual Office and Contact Center solutions. My focus was on delivering timely and high-quality incident resolution by leveraging my understanding of customer environments and performing thorough root cause analysis to prevent future issues and enhance our knowledge base. I was responsible for managing cases and sub-cases, ensuring consistent communication and effective resolution. I always aimed to follow through on customer commitments with a strong sense of ownership. My proactive approach included monitoring, diagnosing, and responding to critical iPBX/server alarms, even performing restarts and manual builds when necessary. I also provided support to on-site installation technicians and assisted with system configurations like converting audio files for iPBX uploads. For complex issues, I collaborated directly with the Network Operation Center and Product/System Operations to achieve resolution.
HughesNet
Client Success Stories
​s a Help Desk Tier 2 from January 2013 to January 2014, I was tasked with providing phone support for both manned and unmanned satellite communication sites. In this high-volume call environment, I focused on troubleshooting by remotely accessing site transport to run diagnostics. My customer base ranged from SMEs to large enterprises, including well-known names. I monitored and troubleshooted over a hundred Enterprise sites using advanced tools like NMP, SDT, and Tango. I worked closely with network engineers to tackle unique and complex challenges and acted as an intermediary between NAP and ISP to ensure cases were followed up on and closed through our CRM
M.D. Public Schools
Custom Solutions
​During my time as a Microsystems Tech from January 2009 to March 2013, I was responsible for the repair of desktops, laptops, projectors, and printers. I provided assistance to teachers and staff with various email clients. I also managed shared file servers across the network and individual school sites. As an active media specialist, I assisted students with technical issues and monitored their web activity using Crosstek School View Software. A key accomplishment was passing the Miami Dade Public Schools Microsystem-tech board examination process, which enabled me to plan and execute successful OS migration processes.
Itau Private Bank
Consulting Services
As a Computer Specialist contracted in February 2012, my daily tasks involved using VNC for remote assistance to bankers' workstations. I was also responsible for managing shared file servers across the local network and off-site locations and repairing various hardware devices. Ensuring data integrity was crucial, so I changed backup tapes daily and monitored our Enterprise Symantec Back Solutions. I also handled telephony administration by adding and removing phone extensions with the PBX system and deployed various bank software and hardware. All issues and the time spent resolving them were tracked using "Track It" software.
Hostway Corp (Oakland Park, FL) (Contracted)
Client Success Stories
s a Web Hosting Technical Support from May 2008 to August 2008, I provided customer support for web hosting options and client configurations. I handled domain and email configurations, including DNS, reverse DNS, MX, and A records, as well as creating and configuring email accounts. I troubleshooted common issues using tools like traceroute, ping, and telnet and utilized various server management tools
Ceders Hospital / Cedars (Miami, FL) (Contracted)
Custom Solutions
As a Technical Support I contracted in January 2008, I repaired desktops, laptops, and printers. I assisted users over the phone, providing troubleshooting and problem-solving support. I also provided Active Directory support and assisted with SMS services, and I reported technical issues through the "Track It" system
CompUSA (Pembroke Pines, FL)
Consulting Services
​As a Computer Technician from April 2007 to December 2007, I repaired desktops, laptops, and printers and built custom computers to customer specifications. I also assisted customers over the phone and provided on-site technical support for local LANs and WANs
Lanier Worldwide (Miami Lakes, FL)
Client Success Stories
​As a Sales Representative from January 2006 to March 2007, I assisted customers in understanding their systems and ensured customer satisfaction through reports and quality control calls. I also provided hands-on support to the technical department when needed and assisted with a large-scale printer solution for a university.
Dell, Inc. - One Dell Way (Round Rock, TX)
Custom Solutions
As an EMR Tech from January 2005 to September 2005, I was involved in the building, replacement, and repair of computers, notebooks, enterprise systems, and servers. I was responsible for troubleshooting, analyzing problems, solving them, and bench-testing systems for quality and accuracy of repair. I also provided internal technical support
All Expert GMAC Real Estate (Miami, FL)
Consulting Services
As an Administrative & Technical Assistant from August 2004 to December 2004, I built all the company computers and set up a Peer-to-Peer network. I also installed and updated software, assisted with purchasing office equipment, and handled basic administrative tasks
CompuNet, Inc. (Miami, FL)
Custom Solutions
As a Technical Assistant from June 2001 to December 2003, I built and repaired computers and assisted with network and general technical support. I also provided customer service by answering phones and resolving computer issues for both residential and business clients through service calls
William H Turner High School
My early exposure to the practical side of IT operations was significantly shaped during my time as a high school student. At William H. Turner Technical Arts High School, I had the valuable opportunity to be mentored, which allowed me to witness firsthand how the IT or Tech operational aspects of a business function. This experience provided me with an understanding of the crucial role technology plays across all all sectors, a perspective I've carried throughout my career.
Create Your First Project
Start adding your projects to your portfolio. Click on "Manage Projects" to get started
Eden wellness
Introducing B4 Solutions' recent project, Eden Wellness, focusing on health and wellness treatments. This project exemplifies our commitment to providing holistic solutions that promote overall well-being for our clients.